This page explains how to delete your WinBall account and the data associated with it.
Delete your data inside the app
This is the fastest way, and it takes effect immediately.
- Open WinBall.
- Go to Profile from the main menu.
- Scroll to the Account section and tap Delete account and data.
- Confirm on the pop-up by tapping Delete everything.
This permanently erases the data WinBall stores about you.
What gets deleted
- Your in-game nickname and avatar.
- Your career statistics (goals and assists).
- Your saved match replays.
- Your settings and preferences.
- The locally cached record of your VIP status.
What is managed by Google
Some things are tied to your Google account rather than to WinBall, so you manage them through Google:
- Google Play Games identity is controlled in your Google Play Games settings and Google account.
- VIP subscription can be cancelled in Google Play (Play Store, then Payments and subscriptions, then Subscriptions), or from inside WinBall via Profile, then Manage subscription. Cancelling stops future billing.
Request deletion by email
If you cannot open the app, or you want us to delete any other information we may hold (for example a chat message you were named in through a report), email us and we will take care of it:
Email: support@scanlyne.dev
Subject: WinBall account deletion request
Please include the display name you used in the game so we can locate any related records.
We will respond to and action verified deletion requests within 30 days.
Questions
See our Privacy Policy for more on what we collect and why, or contact support@scanlyne.dev.